Tears of hope
Inspired by nature
All of our goods are made from noble or recycled natural materials. Most of our products are handmade.
Sustainable quality
Quality, transparency, sustainability and long-term commitment defines us.
50% of our profits donated
We offer amazing products at a fair price. Online only. We donate 50% of our profits to wildlife conservation.
Our Story, Our Promise
To produce and deliver ethical products of the highest quality, Stay·Wild™ practices economic, environmental, and social sustainability. We carefully select our goods from noble or recycled natural materials. We favor handmade products made in Europe* which guarantee ethical working conditions.
Frequently Asked Questions
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Except in relation to certain Products, you are entitled to return the Product(s) you have purchased at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you or, if you opt (where available) to collect it from one of the collection points offered by our courier and that collection point is managed by a third party other than the courier (for example, a local convenience store), the day after it is delivered to that third party.
In order to exercise your return rights, you must inform us at info@staywild.shop by means of an unambiguous notification (e.g. through letter sent by post, fax or e-mail) of your decision to return the Product(s), including your name, address and order reference.
In order to receive a refund for the Product(s) you must return the Products and/or send the notification that you wish to return the Products within the 14 day period referred to above.You will not have any right to cancel a Contract for the supply of the following Product(s):• Product(s) that have been personalised such having your initials on your Product(s) or having Product(s) made to your own bespoke specifications (if we offer such options);unless such Product(s) were damaged or faulty when delivered to you or have been incorrectly delivered.
You must return the Product(s) to us within 14 days after the day of notifying us that you wish to return the Product(s). The returned Product(s) must be in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled. We will refund all payments that we have received from you including the costs of delivery (except any additional costs that result from you having chosen a different method of delivery than the cheaper method offered by us). For such repayment, we will use the same means of payment that you have used for the initial transaction unless expressly agreed with you otherwise; in no case will we charge you any fees due to such repayment.
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Purchased products, except art photographs, are exchangeable into a different size and color in accordance with the terms set forth in this section 9. All exchanges are based on stock availability. If you have exchanged a product, Stay Wild will pay the shipping costs for the new product. Please note that sale products are non-exchangeable but can be returned for a full refund.
— Shipping costs for reconsigning the products
Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and Stay Wild has no obligation to pay such costs.— Returning the products
You can easily and conveniently handle the reconsignment of your purchased products as follows:
• Place the item(s) and with order number and customer name in the original shipping box, or any other solid carton box.
• Close the box and tape it securely.
• Choose your return carrier and pre-pay your shipping.We recommend your national post service with a tracking number.
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The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase so that it is always approved by the customer before confirming the payment.
If you have any questions about Shipping + Handling please don't hesitate to contact us here.
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Our products are shipped directly from Switzerland. Your order will be fulfilled by the delivery date set out in the shipping confirmation email or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances. The delivery costs are shown in connection with the shipping methods at the checkout stage. Your order will be delivered by Swiss Post (or third-party for International orders) to the shipping address you have indicated. Products comprised within the same order cannot be delivered to different addresses. All orders with Priority shipping are fully traceable with a tracking number that will provide updated information about your shipment.
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Our eco boxes are made from at least 90% recycled material that is FSC® certified. No glue is used in the production process, meaning the whole box can be recycled. You can read more information about sustainability here.
At the moment we offer one shipping method with Swiss Post. Your order will be delivered to a pickup point or the delivery address you specify when placing your order. If you opt for this collection service, your entire order will be delivered to your chosen collection point and will be available for collection by you from the date specified in the Order Confirmation. When collecting your order, you should take with you some form of identification (such as a credit card or driving license).
If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws.
Orders cannot be delivered to PO Box or similar addresses. Please also note that you must comply with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.
First-time order policy
IMPORTANT: Phone number of the recipient must be provided in check-out for the delivery company to inform the customer of delivery updates. Remember to add country code for International orders.